How do I add an add-on's to my pledge?
To add add-on's to your pledge, all you need to do is mouse over to the top right of the pledges where it says "You Selected". Click that pledge box, and you will be taken to a window where you can add more money to your pledge. Just add up the total of what you have and what you want to add, and put in that number. Hit continue, and then submit and you are all finished.
Last updated: September 02, 2018 17:12
How do I change which pledge I have selected?
To change your pledge, all you need to do is mouse over to the top right of the pledges where it says "You Selected". Click that pledge box, and you will be taken to a window where you can select a different pledge. Select the pledge you want, then hit continue then submit and you are all finished.
Last updated: September 02, 2018 17:12
How do I know what is in each pledge?
To see what is in each pledge, scroll down till you see the detailed photos of the pledges. There you will see a photo of the whole pledge built, you will also see a list of every part that comes with it.
Last updated: September 02, 2018 17:13
How do select what I want?
To select what you want, you just pick one of the pledges. Scroll down to see the detailed photos of each pledge, with a count of each piece included in the set.
Last updated: September 02, 2018 16:54
Current Estimated Shipping Date: August 2019Last Updated At: 09/28/18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.